In the fast-paced digital age of 2025, customers no longer settle for hidden fees and poor service when it comes to banking. With an increasing number of consumers turning to platforms like Better Business Bureau (BBB), Trustpilot, and Consumer Reports, transparency and customer satisfaction are now central to banking choices. Particularly when choosing a checking account, users are looking for zero monthly fees, intuitive digital tools, and responsive service. One name that consistently appears in online banking discussions is CIT Bank. But does it live up to the reviews?
This detailed review explores top checking accounts with no monthly fees in 2025, focusing primarily on CIT Bank. We’ll evaluate consumer feedback, compare key features with other digital banks, and offer a balanced verdict for users seeking cost-effective and user-friendly banking solutions.
What Is CIT Bank?
Founded in 1908, CIT Bank was historically known as a commercial lender but eventually expanded into consumer banking. In 2022, CIT Bank merged with First Citizens Bank, becoming a division of one of the largest family-controlled banks in the United States. Today, CIT Bank operates as a prominent online bank that provides competitive savings products, CDs, and checking accounts tailored for digital-savvy users.
As part of First Citizens Bank, CIT now benefits from expanded financial resources and broader infrastructure while retaining its signature low-fee, high-interest online model. Its eChecking account is a popular choice for customers looking for a no-monthly-fee, interest-bearing checking solution.
Overview of CIT Bank Reviews
Interest Rates and Products
CIT Bank has built a strong reputation for offering above-average interest rates on savings accounts and CDs. Its eChecking account, while not the highest yielding, provides interest—a rarity for checking products.
Customer Feedback Highlights:
- Positive: Many users appreciate the 0.10% APY offered for balances under $25,000 and 0.25% APY for balances over $25,000.
- Negative: Some customers mention that the tiered interest structure isn’t clearly explained during sign-up.
Available Products:
- eChecking (no monthly fees, interest-bearing)
- Savings Connect (competitive high-yield savings)
- Term CDs and No-Penalty CDs
- Money Market Accounts
The competitive interest rates on CIT’s products, especially its savings and CD offerings, continue to draw attention from rate-conscious consumers.
Online and Mobile Banking
CIT Bank’s digital-first approach means its online platform and mobile app play a crucial role.
Strengths:
- User-friendly app interface
- Mobile check deposits
- Real-time transaction tracking
- Integration with payment apps like Zelle®
Weaknesses:
- No physical branches for in-person support
- Some users report slow load times and occasional app glitches
According to Trustpilot and app store reviews, most customers find the online experience intuitive but suggest room for improvement in stability and real-time responsiveness.
Customer Service
Customer service is often a make-or-break factor for banking relationships. CIT Bank has received mixed feedback.
BBB Rating: A-
Pros:
- 24/7 automated phone support
- Secure messaging through the app
- Decent email response times
Cons:
- Limited live agent availability
- Some customers report long wait times during peak hours
- A few users note generic, scripted responses from support agents
While CIT Bank does offer multiple support channels, the lack of physical branches means users must be comfortable resolving issues through digital or telephonic means.
What Does Consumer Reports Say About CIT Bank?
Consumer Reports uses a set of rigorous metrics to evaluate banks, focusing on the following:
- Fee Structure: CIT Bank scores well here due to no monthly fees and minimal overdraft charges.
- Interest Earnings: High marks for competitive APYs on savings and checking.
- Customer Experience: Moderate ratings due to digital-only interaction and service delays.
- Transparency: CIT generally scores positively, though some users criticize unclear tier-based interest structures.
- Security & Privacy: Strong performance in data protection and secure login features.
Based on these factors, CIT Bank would score around 78–82 out of 100, placing it in the upper tier of online banks but not at the absolute top due to limited live customer service.
BBB and Trustpilot Review Summary
BBB Rating: A-
- Complaints mostly involve delays in processing account closures or transferring funds.
- Resolution time averages 5–7 business days.
Trustpilot Rating: 3.8/5
Positive Feedback:
- “Easy to open and manage accounts.”
- “Great interest rates compared to big banks.”
- “Love that there are no monthly fees.”
Negative Feedback:
- “Customer service is hard to reach during weekends.”
- “App sometimes crashes when depositing checks.”
- “Could improve clarity on interest tiers.”
Overall, CIT’s online reputation is positive, with most criticism aimed at service access and mobile app stability.
Comparison Table: CIT Bank vs. Other No-Fee Checking Options
| Feature | CIT Bank | Ally Bank | SoFi Bank | Discover Bank | Capital One 360 |
|---|---|---|---|---|---|
| Monthly Fee | $0 | $0 | $0 | $0 | $0 |
| APY on Checking | Up to 0.25% | 0.10% | 0.50% | 0% | 0.10% |
| Mobile App Rating (iOS/Android) | 4.1/3.9 | 4.7/4.5 | 4.8/4.7 | 4.6/4.4 | 4.5/4.3 |
| BBB Rating | A- | A | A | A+ | A |
| Trustpilot Score | 3.8/5 | 4.2/5 | 4.4/5 | 4.1/5 | 4.0/5 |
| In-Person Support | No | No | No | No | Yes |
| ATM Fee Reimbursement | Up to $30/mo | All ATM fees | Unlimited | None | Some |
While SoFi and Ally may outperform CIT in mobile app experience and APY, CIT holds its own due to its solid interest rates and trusted parent institution.
Who Is CIT Bank Best For?
CIT Bank is best suited for:
- Digital-first users who are comfortable with online-only banking
- Savers looking for competitive interest on checking and savings accounts
- Customers who prioritize no monthly maintenance fees
- People who prefer email/chat support over in-person service
Not ideal for:
- Customers needing regular in-branch services
- Users requiring frequent in-person customer support
Final Verdict
CIT Bank, now a division of First Citizens Bank, offers a reliable and low-cost banking solution for consumers in 2025. Its no-fee eChecking account with interest earnings stands out in a crowded market. While the mobile app and customer support could be enhanced, the overall value is strong—especially for those comfortable with digital tools.
Pros:
- No monthly maintenance fees
- Interest-bearing checking
- Competitive savings products
- Reimbursement of up to $30 in ATM fees monthly
Cons:
- Limited live customer support
- Mobile app stability issues
- Tiered interest system can be confusing
For consumers researching top checking accounts with no monthly fees in 2025, CIT Bank remains a compelling option. However, it’s wise to weigh customer service expectations and digital preferences before making a decision.
Bottom Line: If you’re looking for a digital bank with no monthly fees, solid interest rates, and don’t mind a fully online experience, CIT Bank is a strong contender worth considering.